1)Q: Are you a factory or trading company?
A:We are a factory with export license.
2)Q:Can you do OEM?
A:Yes, we can do OEM products. It's no problem.
3)Q:How can I get some samples?
A: 1,We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.
2,Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
4)Q:What is your delivery time?
A: For samples order: Usually we can arrange shipping in 1-2days, and shipping time is about 5-7days. We have long-term cooperation with DHL, FedEx, UPS, TNT, and the price and timeliness are guaranteed.
For bulk orders: If do not custom, most products can be arranged shipping in 3-5days. If need customize logo or packaging, need eatra 7-10days.
5)Q:How does your factory do regarding quality control?
A: Quality is priority ! Snowboy always attach great importance to quality controlling from the very beginning to the very end:
1).All raw material we used are environmental-friendly;
2).Skillful workers care every details in handling the producing and packing processes;
3).Quality Control Department specially responsible for quality checking in each process.